Job Family:
GIC Process (India)
Travel Required:
None
Clearance Required:
None

What You Will Do:

Strategic & Operational Leadership
· Provide leadership and governance across multiple AML/Financial Crime operations, including Transaction Monitoring, Investigations, Enhanced Due Diligence (EDD), Quality Control, and related compliance functions.
· Develop and execute operational strategies to support client objectives, business growth, scalability, and continuous improvement initiatives.
· Drive operational excellence through effective resource planning, performance management, risk mitigation, and governance frameworks.

Transaction Monitoring & Financial Crime Oversight
· Oversee end-to-end Transaction Monitoring operations, ensuring investigations are completed accurately, consistently, and within defined SLA/TAT commitments.
· Ensure appropriate risk assessment, alert disposition, escalation standards, case documentation, and regulatory requirements are consistently maintained across teams.
· Provide governance over high-risk investigations, complex escalations,



suspicious activity recommendations, and client-sensitive matters.

Client & Stakeholder Management
· Serve as the primary leadership contact for client stakeholders and executive sponsors.
· Lead governance discussions, business reviews, operational performance updates, and strategic planning sessions.
· Build solid partnerships with Compliance, Risk, Quality, Training, Workforce Management, Talent Acquisition, and Operations leadership teams.
· Manage client escalations and ensure timely resolution of operational, compliance, and service-related concerns.

Operational Performance & Delivery Governance
· Own overall delivery performance across quality, productivity, utilization, accuracy, SLA/TAT adherence, backlog management, and customer experience metrics.
· Review performance trends and develop action plans to address operational risks, capacity challenges, quality concerns, and productivity gaps.

📌 Associate Director (Chennai)
🏢 Guidehouse
📍 Chennai