We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Role

The British Council is seeking a CRM Administrator (Salesforce) to provide technical leadership for its globally deployed Salesforce CRM and marketing automation ecosystem. The role is responsible for the day-to-day administration, configuration, automation, governance, and continuous improvement of the platform, ensuring it remains secure, scalable, and aligned with the organisation's digital transformation agenda. Working across Salesforce, marketing automation platforms, integration tools, in-house applications, and third-party systems, the successful candidate will contribute to platform administration, release management, CI/CD activities, access governance, security enhancements, and audit readiness.





As the UK's international organisation for cultural relations and educational opportunities, the British Council reaches more than 20 million people face-to-face and over 500 million people online each year. Salesforce is a globally deployed Unlimited Edition CRM platform supporting more than 2,000 users across Customer Service, Cultural Engagement, IELTS, English Teaching, B2B/G, and Legal & Contract Management functions, enabling millions of customer interactions annually. This role carries significant technical responsibility and requires the ability to make risk-aware decisions independently while effectively communicating complex technical concepts to both technical teams and senior non-technical stakeholders.

Main responsibilities

Own the day-to-day administration, configuration, and governance of the global Salesforce platform across all environments, including user management, pe

📌 Systems Administrator (Noida)
🏢 British Council
📍 Noida