WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
As a Client Services Analyst you will play a key role in delivering Zinnia’s software platforms and business solutions to our clients. This role serves as a primary liaison between clients, internal delivery teams, and implementation leadership, ensuring client requirements are clearly understood, documented, and successfully delivered. You will be responsible for requirements analysis, documentation, solution design, and client support throughout the implementation lifecycle,
while fostering strong client relationships and maintaining high standards of service delivery.
WHAT YOU’LL DO:
Client Relationship & Support Management
- Serve as the primary point of contact for assigned clients, managing both voice and non-voice communications during US shift.
- Provide timely support for client issues, service requests, system defects, and business queries while meeting defined SLAs.
- Analyze reported issues, perform initial troubleshooting, coordinate with internal teams, and provide regular status updates until resolution.
- Build and maintain robust client relationships by understanding client business objectives, operational processes, and product requirements.
- Conduct client meetings, status calls, requirement discussions, issue reviews, and stakeholder communications.
Business Analysis, Project Delivery & Release Management
- Gather, analyze, validate, and document business re
📌 Client Services Analyst I (Noida)
🏢 Zinnia
📍 Noida