Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide.

How You'll Help Us Connect the World:
We are seeking a highly organized and customer-focused Lead Service Desk Analyst to lead our Service Desk teams. This leadership role ensures the delivery of responsive, effective, and high-quality technical support services to employees across all locations. The ideal candidate has robust people management skills, a passion for service excellence, and proven experience in managing distributed support teams in a dynamic IT environment. This role will be based out of Goa or Hyderabad.

You Will Make an Impact By:

Leading and managing day-to-day operations of both Service Desk teams, ensuring high levels of customer satisfaction.
Developing and maintaining support policies, SLAs, and standard operating procedures to align with business needs and IT best practices.
Overseeing incident, problem, and request management processes, ensuring timely resolution and continuous improvement.




Monitoring ticketing system metrics, analyzing trends, and implementing corrective actions to improve performance and service delivery.
Fostering a culture of ownership, accountability, and continuous learning within the support teams.
Coordinating onsite IT support for end-user hardware, software, network access, and peripherals at multiple locations.
Collaborating with other IT teams (e.g., Infrastructure, Security, Applications) to escalate and resolve complex issues.
Identifying and implementing automation, self-service tools, and knowledge management solutions to improve service efficiency.
Managing staffing, training, and development of support personnel, ensuring appropriate skill levels and coverage.
Providing regular reporting on service performance, KPIs, and improvement initiatives to IT leadership.

Required Qualifications for Consideration:

Bachelor’s Degree Information

📌 Lead Service Desk Analyst, IT (Hyderabad)
🏢 Andrew
📍 Hyderabad