To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams.
As a Senior Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration, automation, and AI.
Commerce Cloud is a cloud based, enterprise-level e-commerce platform that unifies online, mobile, and in-store shopping, providing tools for building sites, managing products/orders, personalizing experiences with AI, integrating channels, and scaling for B2B/B2C sales to create seamless, data-driven customer journeys. The Commerce Cloud Success Guide role is tasked with ensuring our customers are provided with the 1:1 guidance and coaching they need to get the most value out of their Commerce Cloud investment and utilize features that best fit their unique business needs.
Shift Timings: AMER EST- 5:30 PM to 2:30 AM IST
Responsibilities:
- Engage with our Premier and Signature customers both reactively and pro