- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints, order discrepancies, delivery issues, and product-related concerns promptly and effectively.
- Maintain accurate and up-to-date records in the CRM system, ensuring all interactions are logged and follow-ups are tracked.
- Collaborate with logistics, sales, and product teams to escalate and resolve complex issues in a timely manner.
- Provide feedback on recurring customer pain points to improve service delivery and product offerings.
- Assist in managing customer returns, refunds, and replacements in accordance with company policies.
- Stay current on product portfolios, promotions, and company policies to deliver accurate and consistent information.
- Contribute to customer retention efforts through proactive follow-ups and personalized service.

Requirements




- 2–5 years of proven experience in customer support, preferably within the FMCG, Foods, or Beverage industry.
- Solid verbal and written communication skills in English and regional languages (e.g., Kannada, Hindi).
- Proficient in using CRM tools, Microsoft Office Suite, and digital communication platforms.
- Ability to multitask, manage high-volume inquiries, and maintain composure under pressure.
- Customer-first mindset with a proactive approach to problem resolution.
- Basic understanding of supply chain and distribution processes in the FMCG sector is a plus.
- Diploma or Bachelor’s degree in any discipline; relevant certification in customer service is advantageous.

📌 Require a Customer Support Executives in Bangalore (Bengaluru)
🏢 TestHiring
📍 Bengaluru