ServiceNow ITOM Developer – CMDB / Discovery / Service Mapping
? Noida / Bangalore (Base) | Chennai/Hyderabad (Project duration only)
? 4+ Years Experience | CTC: ₹12 – 14 LPA

About the Role
We are seeking a highly experienced ServiceNow Developer/Engineer to lead parts of the design, development, and optimization of CMDB, Discovery, and Service Mapping capabilities. This role is critical to advancing data quality, service visibility, and operational resilience — supporting enterprise initiatives such as cyber defence, asset management, and rapid incident remediation.

Key Responsibilities

Platform Engineering & Development
- Design and develop scalable solutions across CMDB (CSDM-aligned), ServiceNow Discovery, and Service Mapping (top-down and tag-based)
- Build and maintain patterns for service modelling, CI relationships, and dependency mapping
- Develop custom scripts, integrations, and automation using Business Rules, Script Includes, Flow Designer, REST/SOAP APIs
- Optimize platform performance and data ingestion pipelines (Discovery, integrations, cloud sources)





CMDB & Data Governance
- Drive CMDB health and maturity — completeness, correctness, compliance, and reconciliation
- Implement and enforce Identification & Reconciliation Engine (IRE) rules
- Manage data certification and lifecycle processes
- Partner with stakeholders on data ownership and stewardship models

Discovery & Service Mapping Engineering
- Engineer and optimize Horizontal Discovery (on-prem, cloud, hybrid)
- Configure and troubleshoot Service Mapping patterns, probes, sensors, and credentials
- Resolve complex discovery/mapping issues — misidentification, duplicate CIs, pattern failures
- Build reusable patterns for common application stacks and cloud-native/containerized services
- Integrate with external tools such as Datadog, AWS, Azure, SCCM, JAMF

Integration & Automation
- Design integrations to enrich CMDB and service context (cloud platforms, monitoring/observability tools, as

📌 ServiceNow ITOM Developer – CMDB/Discovery/Service Mapping (Noida)
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📍 Noida