Description
KPMG is currently seeking an Assistant Manager – Learning & Change with a strong background in instructional design and change management for our Consulting practice. The role focuses on designing and delivering integrated learning and change solutions that enable business transformation, drive user adoption, and support sustainable behavioral change across client organizations. The incumbent will work closely with functional managers, subject matter experts, and client stakeholders to assess learning and change needs, define adoption strategies, and implement impactful learning and change interventions.
Responsibilities
- Lead change management workstreams within large‑scale business and digital transformation programs, ensuring effective adoption of recent processes, systems, and ways of working.
- Own and drive change impact assessments, stakeholder mapping, and readiness evaluations to identify role‑based impacts, adoption risks, and capability gaps across impacted user groups.
- Design and execute integrated change strategies encompassing communication, learning,
engagement, and reinforcement interventions aligned to transformation milestones and business outcomes.
- Translate identified change impacts into role‑based learning journeys, combining formal training, experiential learning, job aids, and reinforcement mechanisms to enable behavior change.
- Partner closely with client stakeholders, Functional Managers, and SMEs to align change and learning approaches with operating model shifts, process redesigns, and technology deployments.
- Develop and oversee high‑quality change and learning deliverables, including change impact logs, adoption plans, communication assets, training curriculum, and training materials.
- Apply structured change methodologies to manage resistance, adoption risks, and stakeholder concerns, recommending targeted mitigation and reinforcement actions.
- Provide day‑to‑day leadership and quality oversight to team members, ensur
📌 Assistant Manager (Gurugram)
🏢 BSR
📍 Gurugram