Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and effective customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Who We are:
At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn.



Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most excitingly, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including P&G;, Microsoft, McDonald's, Nestle, Nike, Shell, Samsung, and Visa.

At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building. It is core to who we are as a company.

Meet the Team:
Leading enterprises often fail to isolate the answer to their key problem statements from the pool of data obtained from social and traditional media. The Sprinklr Analytics & Insights team has been positioned to align their capabilities in order to resolve such business challenges. The team hails from divers

📌 Sr. Customer Insights Analyst (Gurugram)
🏢 Sprinklr
📍 Gurugram