Job Description
Purpose of the role
APAC lead for GTSM, PBWM.
Key Accountabilities
- Lead and oversee IT/Application Support services within a large, regulated enterprise, ensuring alignment with industry standards—preferably in PBWM.
- Own and manage end-to-end Run the Bank (RtB) service delivery for complex, business-critical applications, focusing on service availability, stability, and minimizing customer impact.
- Drive continuous improvement across Incident, Problem, Change, Release, and Major Incident Management, transitioning operations from reactive to proactive and predictive models.
- Lead large, globally distributed teams with a focus on talent development, succession planning, capability building, and adoption of contemporary skills.
- Oversee financial and capacity management processes, including budgeting, vendor relationship management, service cost optimization, and demand planning.
- Drive transformation of operating models toward product-aligned support, self-service solutions, automation, and outcome-based service delivery.
- Support Singapore business hours through flexible working patterns as required by operational needs.
Essential Skills/Basic Qualifications:
- 17+ years of progressive IT / Application Support leadership experience, with significant time operating at senior manager or director level in a large, regulated enterprise environment (Banking / Financial Services preferred).
- Proven ownership of end to end Run the Bank (RtB) services for complex, business critical application estates, ensuring availability, stability, and customer impact resilience
- Deep expertise across Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature services from reactive operations to proactive and predictive models.
- Strong leadership in service resilience and operational continuity, including disaster recovery, system recovery planning, regulatory resilience testing, and audit ready assurance.
- Executive
📌 PBWM GTSM APAC Lead (Pune)
🏢 Barclays
📍 Pune