EXA Infrastructure is a portfolio company of I Squared Capital and the largest dedicated digital infrastructure platform connecting Europe and North America and owns 125,000 kilometres of fibre network across 34 countries. EXA’s network connects 300 cities and offers 13 Tier 3-equivalent data centres, with sub-sea routes that include three transatlantic cables, one the lowest latency link between Europe and North America.
Interested to learn a bit more about us, please visit exainfra.net.
Role Purpose
The primary role is to assist in the smooth operation of EXA Network under the supervision of the NOC Manager. This is a large-scale network expanding from US , UK and Europe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. The successful candidate should be comfortable working within an expanded and very fast paced team environment.
Key responsibilities
- Take part in a rotating 24*7*365 shift rota to provide operational coverage.
- Trouble ticket incident management
- Proactive Network Monitoring and troubleshooting
- Handling customer escalations ensuring customers are updated on technical queries via email, incident management systems and phones
- Liaising with other NOC Engineers and Network Operations Centres in other countries
- Maintain Operational standards in line with customer SLA’s. i.e. rapid response times to customers from incident start time up to incident restoration
- Operational Vendor Management: Handling backhaul network issues with third party providers (DWDM, Dark Fiber, SONET, SDH) – utilizing all escalation points within our partners organization when necessary.
- Report writing and creating / maintaining inventories
- Customer circuit trouble shooting with the aid of industry standard test equipment.
- Assisting in the management of a full Planned Preventative Maintenance
- Non-routine duties will be allocated as deemed necessary.
📌 3x Network Operation Centre (Balewadi)
🏢 EXA
📍 Balewadi
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