Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workspace Experience Enabler
Work Dynamics (Integrated Facilities Management)
OVERALL ROLE
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.
Ideal Experience
· Bachelor’s degree/ Degree in Hotel Management, business or other related field;
· Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
· Able to adapt in a quick-paced working environment and versatile in meeting client changing needs and requirements
· Proficient in MS Office suite
· Excellent communication verbal and written.
MAJOR RESPONSIBILITIES
· Establish direct relationship with the employees working from the office
· Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
· Respond and close all service tickets and feedbacks within defined SLA
· Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
· Have periodic connects with all point of contact of different business to understand their p