We are seeking a highly experienced O&M; Head to lead operations and maintenance of advanced metering infrastructure (AMI) in the energy utility sector. The ideal candidate will have in-depth experience with Smart Metering systems, including Head-End Systems (HES), Meter Data Management Systems (MDMS), field operations, vendor coordination, and regulatory compliance. This role is crucial for ensuring end-to-end operational reliability, uptime, and data accuracy across the smart metering network.

Key Responsibilities:
- Lead O&M; of smart metering systems across the utility network, ensuring optimal performance and SLA adherence.
- Oversee the functioning and integration of HES and MDMS platforms, ensuring data integrity, performance, and compliance
- Monitor and troubleshoot system issues, data gaps, and communication failures between meters, HES, and MDMS.
- Manage installation, commissioning, health checks, and maintenance of smart meters and communication devices (modems, gateways).
- Supervise field teams (internal and vendor) for timely resolution of meter failures, replacements,



or service disruptions.
- Track asset performance and reliability through analytics and preventive maintenance planning.
- Lead O&M; teams including engineers, technicians, and service partners/vendors
- Coordinate with smart meter OEMs, IT solution providers (for HES/MDMS), and system integrators
- Ensure strict adherence to safety, quality, and regulatory standards in all operations.
- Define and monitor KPIs related to uptime, meter health, communication success rate, and data availability.
- Generate regular operational reports for internal stakeholders and regulators (DISCOMs, ERCs).
- Drive system and process improvements through insights from field data and platform analytics.
- Ensure compliance with regulatory guidelines (e.g., CEA, SERC/DISCOM guidelines) for smart metering systems.
- Work with IT and cybersecurity teams to ensure secure data communication and protection of inf

📌 Manager - O&M Head (South Goa)
🏢 Esyasoft Technologies
📍 South Goa