Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role
Job Description

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering,



your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Key Responsibilities:
- Monitor and manage incoming tickets, ensuring all incidents and service requests are logged, categorized, and prioritized appropriately.
- Accurately determine issue severity and complexity to classify as Level 1 or Level 2.
- Escalate unresolved issues to higher-level teams or external vendors while maintaining ownership until resolution.
- Issue Triage and Resolution:
- Conduct initial investigation and root-cause analysis for reported incidents.
- Troubleshooting and Analysis:
- Diagnose technical and functional issues in modules including AP, AR, GL, FA, HR, Banking, and others.
- Customer Communication:
- Maintain professional and timely communication with users, keeping them informed about issue progress and resolution timelines

📌 Maconomy SME (Bengaluru)
🏢 Kyndryl
📍 Bengaluru