We are looking for a proactive and customer-focused CRM Executive to manage client interactions, improve customer experience, and drive retention in a fast-paced IT/ITES environment.
If you are strong in client communication, CRM tools, and relationship management, this is a excellent opportunity to grow ?
Key Responsibilities:
â Manage and maintain client relationships & communication
â Handle CRM tools (Salesforce / Zoho / HubSpot, etc.)
â Track leads, follow-ups & customer interactions
â Ensure high levels of customer satisfaction & retention
â Coordinate with sales, support & operations teams
â Generate reports, dashboards & MIS
â Resolve client queries and ensure timely closure
â Support customer onboarding and engagement initiatives
Requirements
Experience in CRM tools & customer management systems
Strong communication & interpersonal skills
Knowledge of lead management & customer lifecycle
Analytical mindset with reporting skills (MIS, dashboards)
Ability to handle multiple clients and tasks
Problem-solving and customer-first approach
Basic understanding of IT/ITES environment
Preferred Qualifications:
- Any Graduate / MBA (preferred)
- Experience in IT services, BPO, SaaS, or customer support roles
Benefits
⨠Work in a rapid-growing IT/ITES company
⨠Competitive salary + performance incentives ?
⨠Career growth in CRM / Customer Success roles
⨠Exposure to global clients & tools
⨠Collaborative and dynamic work culture
CRMExecutive #CustomerSuccess #ITJobs #ITESJobs #CRM #HiringNow #CustomerExperience #ClientManagement #IndiaJobs #JobOpening