LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.
Role
To lead, manage and develop the certification support team to ensure the accurate and timely issue of certificates and application of all associated processes.
May be a large business Centre or several smaller service delivery offices.
Key Responsibilities:
- Provide input into local and global area strategies, business plans and budgets. Translate plans into goals and objectives for the team across and implement these within agreed budgets ensure that the systems, processes and procedures are effective and productive.
- Lead, coach and mentor the CSDS Service Delivery Support team across the Area to understand embrace and embed the organizational, procedural and client facing adjustments in line with LRQA strategies and values.
- Drive the development and adoption of the procedures and processes required within the team in your Area. Work across your team to ensure consistency of process or to ensure bespoke solutions are developed/delivered as required.
Team Management
- Meet client expectations through effective management of the team and associated resources, controls, budgets and deliverables to align and su
📌 Customer Service Team Leader (India)
🏢 LRQA
📍 India
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