Job description:
- Work towards the Mission statement provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an efficient, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing YOY.
- Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
- Initiate Direct service to End customers & improve Direct Service business.
- Focus & achieve on timely completion of service issues
- Focus on all the service parameters & stay aligned to the target defined
- Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
- Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
- Capable of conducting in house training for key customers & dealer team
- Organize Service Camps/Road Shows and other field activities
- Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK,
MYWARRANTY, POWERCONNECT, MAM2 etc.)
- Support product companies / Marketing for recent product trails
- Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
- Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
- Support to achieve budgeted spares order booking & sales targets
- Drive self-serviceability module execution
- Capable of independently handling Service Quotes.
Customer Relationship:
- Collect customer feedback on service
- Analyse escalated customer-related problems and work with dealer team to resolve them
- Analyse factors causing dissatisfaction among customers,
- Review measures and take corrective action in coordination with Regional Service
📌 Power Technique Customer Center (India)
🏢 Atlas Copco
📍 India
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