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The Position
Head - Customer Engagement, Roche Pharma, India
Job Location: India

Position Summary

The Cluster organizations in Roche Pharma India are crucial engines for delivering our medicines to patients across different geographies. Given that health is a state subject in India, our cluster teams work closely with governments, Healthcare Organizations (HCOs), Healthcare Professionals (HCPs), and critical stakeholders to ensure the Roche portfolio is available and accessible to eligible patients.

As a key leader of a pivotal 'invest for growth' market,



the Head of Customer Engagement is directly accountable for driving India Pharma toward a CHF500+ million business within three years. This ambition carries a massive impact for our global enterprise.

Reporting directly to the GM, India, you will provide strategic leadership to 150+ people across clusters in India, empowering Cluster Heads to drive exceptional patient impact and long-term goals as a critical member of the India Enabling Team (IET).

Key Responsibilities
- Provide visionary leadership across all Clusters (15+ states, 150+ people) and drive delivery of the India strategy.
- Lead robust commercialization and portfolio delivery to patients and customers across priority Disease Areas. Ensure all HCP & HCO engagements comply with UCPMP 2024, applicable laws, and Roche Code of Conduct. Partner closely with the Medical team while maintaining their independent purview over scientific and medical decisions.
- Set rigorous performance benchmarks and KP

📌 Head - Customer Engagement, India (Mumbai)
🏢 Roche
📍 Mumbai