To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.
Key Tasks
Customer & Network
- Establish customer communication preference, i.e. phone, e-mail, fax, visit.
- Receive and validate customer contract from M&S.;
- Attend to all customer enquiries in accordance with customer service policy standards.
- Co-ordinating with the destination office for shipment approvals.
- Exploring current opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.
- Ensure compliance with the standard area operating processes and Customer SOPs.
- Create docket/file and review documentation with booking form, covering Shipper's Letter of Instruction (SLI) and/or Letter of Credit for accuracy
- Co-ordinate with Shippers for Export documents.
- Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
- Sending shipment status to Shipper and forward DSR on timely and consistent basis.
- Communicate and resolve with the customer on exceptions and incidents – Invoice, Service Irregularities & Claims Management
- Interacting with destination BU for status update for DDU/DDP shipments.
Vendors
- Planning Vessel and release of OB/L’s / Seaway B/Ls.
- Coordinates for the adhoc procurement with vendors mainly preferred core carriers / co-loaders. Liaise with the OSC/co-loaders for booking and shipped on board status of the shipments and release of OB/L’s / Seaway B/Ls.
- Coordinating with Shipping Line and Co-loaders for Planning Vessel & documentation.
- Co-ordination with approved transport vendor fo