Your role
- To be responsible for the execution of regional strategy pertaining to CTS
- Support to sales as well as operations
- Follow-up with customers and dealers to acquire orders.
- Follow-up and virtual meetings with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, to achieve a business level in line with installed machine population base.
- Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans.
- Work on allocated leads, generate leads, analyse the installed base and customers, generate offers for: Sales of spare parts, Ad –hoc, fixed price, element business, standard service plans to customers and all potential customers.
- Experience of territory handling and valuable collaboration among the team.
- Fixed price quote creation through CPQ and update the C4C proactively.
- Direct Sales order booking as allocated sales engineers.
- Dealers order booking through shop online (AC Connect) with the help of CSO.
- S2M orders booking and execution with close monitoring.
- Good collaboration with the zonal planner and central planner
- Monitoring of dealer’s credit limit and overdue with a proper collection plan
- Service plans renewal lead and conversion ratio
- MAM2 leads and actions within 24 hrs
Customer Relationship
- Collect customer feedback on service (direct, indirect, and dealers)
- Analyse escalated customer-related problems and work with service to resolve them.
- Analyse factors causing dissatisfaction among customers.
- Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
- Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction.
- Maintain regular contact with all customers.
- Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of custome