Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description – Senior Account Executive (BFSI), (Mumbai)

This role is responsible for developing and growing a set of key named BFSI (Banking, Financial Services, and Insurance) accounts across India. This is an exciting prospect to leverage Genesys’ leadership in cloud-delivered Experience as a Service (CXaaS) to build a substantial, scalable, and profitable business within the BFSI vertical to cover the Mumbai.

The role requires a strong understanding of BFSI industry dynamics, regulatory environments,



and digital transformation priorities (e.g., omnichannel engagement, customer experience modernization, AI-led automation). The ideal candidate will bring deep executive engagement capabilities and the ability to define and execute a winning go-to-market strategy within complex, highly regulated enterprises.

Key Responsibilities
- Own and drive the revenue target for assigned BFSI accounts, developing both strategic and tactical plans to consistently achieve and exceed targets.
- Manage and grow strategic BFSI relationships through structured account planning, territory planning, and partner collaboration.
- Develop and execute a BFSI-focused go-to-market (GTM) strategy, aligned with industry trends such as digital banking, customer experience transformation, compliance, and automation.
- Build deep relationships with C-level stakeholders (CXOs, Heads of Customer Experience, Digital, IT, Operations) within

📌 Senior Account Executive (Mumbai)
🏢 Genesys
📍 Mumbai