Description
The ServiceNow Business Systems Analyst plays a strategic role in translating complex business needs into scalable, governed ServiceNow solutions across the enterprise. This role serves as a trusted partner to senior business stakeholders and works closely with ServiceNow Product Owners, Platform teams, and Delivery partners to ensure business demand is clearly articulated, well‑prioritized, and aligned with platform strategy and enterprise standards.
The role will operate with a high degree of autonomy, lead complex discovery efforts, influence solution direction, and ensure delivered outcomes drive measurable business value while maintaining the long‑term health and integrity of the ServiceNow platform.

Requirements
Key Responsibilities
- Strategic Business Engagement
- Serve as a primary point of contact for business stakeholders, owning end‑to‑end requirement discovery for complex or cross‑domain initiatives.
- Lead structured discovery sessions to understand business objectives, operational pain points, risks, and desired outcomes.




- Provide thought leadership to business partners on how they can leverage ServiceNow capabilities to simplify processes and improve efficiency.
- Requirement Translation & Communication
- Bridge communication between business stakeholders and ServiceNow Product, Platform, and Engineering teams.
- Translate business needs into transparent, actionable functional requirements, user stories, and acceptance criteria.
- Anticipate downstream impacts across data, integrations, reporting, and operating processes.
- Solution Alignment
- Work closely with ServiceNow Product Owners to support backlog readiness, refinement, and prioritization.
- Partner with ServiceNow Product & Platform teams to ensure proposed solutions:
- Align to out‑of‑the‑box ServiceNow capabilities.
- Meet enterprise governance, security, and compliance standards.
- Consider long-term platform sustainability.
- Support solution evaluation by assessing business tra

📌 ServiceNow Business System Analyst (Hyderabad)
🏢 StradIT
📍 Hyderabad