1. Training Strategy & Program Management

• Own and execute the annual L&D; roadmap aligned with business goals, client requirements, and regulatory
mandates (HIPAA, CMS guidelines, etc.)
• Design blended learning programs – ILT, vILT, eLearning, on-the-job training – for new hire onboarding,
refreshers, and upskilling

• Partner with Operations, Quality, Compliance, and Client Success to identify skill gaps and prioritize training
interventions

• Manage training calendars, batches, and trainer allocation across sites or work-from-home setups

2. Curriculum & Content Development

• Develop and maintain high-quality training content for core healthcare processes: medical coding
(CPT/ICD-10), claims adjudication, prior auth, EOB/ERA processing, and member/provider support

• Create SOPs, job aids, process guides, and assessment tools in line with client-specific requirements and
US payer landscape nuances

• Leverage authoring tools (Articulate Storyline, Rise, Adobe Captivate) to build engaging eLearning modules

• Ensure all content is current with regulatory updates (HIPAA,



payer policy changes)

3. New Hire & Process Training

• Oversee end-to-end NHO (Recent Hire Onboarding) for all healthcare process roles – from Day 1 orientation
to nesting/go-live certification

• Define and track training KPIs: time-to-proficiency, assessment pass rates, nesting performance, and
attrition during training

• Collaborate with QA to establish minimum competency benchmarks before agents move to production

4. Team Leadership & Trainer Development

• Lead, coach, and develop a team of Process Trainers, Content Developers, and LMS Administrators

• Conduct TTT (Train-the-Trainer) sessions and observe trainer delivery to ensure consistency and quality

• Drive a culture of continuous improvement within the L&D; function

5. LMS Administration & Learning Analytics

• Oversee LMS (Cornerstone, Docebo, TalentLMS, or similar) governance – course assignments, completion
tracking, and report

📌 L&D Manager (Indore)
🏢 Annova Solutions
📍 Indore