Designation- Solutions Delivery Analyst
Key Expectations
- Execute ongoing operations tasks with high ownership and accountability.
- Identify operational inefficiencies and drive continuous improvement initiatives.
- Ensure accurate and timely resolution of participant and plan administration issues.
- Deliver work in line with client SLAs and quality standards.
- Actively collaborate with Cross functional and cross shore teams to meet client requirements.
- Contribute effectively to daily huddles, status meetings, and stakeholder discussions.
Required Skills
- Robust understanding of client plan provisions, processing guidelines, and SLA metrics.
- Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
- Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
- Proficiency in MS Office applications (Excel, Word, PowerPoint).
- Good written and verbal communication skills are important.
- Ability to document workflows and processes clearly and concisely.
Role Description
The Solutions Delivery Analyst is responsible for executing ongoing operational tasks while continuously identifying opportunities to streamline, automate, and standardize processes. The role involves performing manual and complex benefit administration activities that require strong plan knowledge, analysis, and interpretation, with a constant focus on improving efficiency and quality.
The incumbent works closely with the Benefits Operations Manager and client teams to identify process gaps, delays, and quality issues, and to recommend effective solutions. The role includes resolving participant and plan administration issues, managing workflows, handling complex ongoing tasks, and supporting multiple clients as required.
The Solutions Delivery Analyst is also responsible for creating and maintaining robust documentation and SOPs, supporting transitions between Operations and Shared Services, and deliverin