Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Development of applicators* Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area.
* Implementing Vikas schedules
* Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level.KRA2Customer service:
Customer service by providing effective customer care to enhance customer loyalty & satisfaction* Visiting & supervising sites for better execution of job
* Finding solutions to the customers problems & issues
* Attending product & execution related complaintsKRA3Demand generation* Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet , trade exhibitions, customer awareness camps, counter meets etc as per plan
* Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential




* Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval
* Providing handy samples of various white cement applications, recent products to retail team for promotion through retail network
* Arranging samples of various finishes for trade exhibitions and customer awareness camps etc.
* Conducting purity campaigns to educate our customers and enhancing the brand imageKRA4Attending Customer Quality Complaints:
To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer.* Visit to site and physically examine the application sites.
* To organize testing of product through R&D.;
* Feedback to Customer & CASC Head.
* Regular testing of product through independent laboratory.
* CRMKRA5CRM: CRM & appraising the management regarding competitors activities* Organizing and

📌 TTSE CASC-Mumbai
🏢 Financial services
📍 Mumbai