Skill required: Quality Checks - Operational Audit & Compliance
Designation: Quality Assurance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing the best possible resolutions.
You will also be responsible for closing fault and complaints within SLAs.
Quality control is a process by which entities review the quality of all factors involved in production.
The Operational Audit & Compliance team focuses on auditing and managing the effective implementation and delivery of functional processes within operations to mitigate risks. The role may require you to have a valuable understanding of anti-corruption, BCM and infosec policies, records management, and contractor controls. The team is responsible for establishing processes to validate effectiveness and drive improvements wherever required.
What are we looking for? Microsoft Excel
Microsoft PowerPoint
Adaptable and flexible
Agility for quick learning
Commitment to quality
Written and verbal communication
Ability to work well in a team
Quality Auditing
Quality Management
Quality Analysis
Roles and Responsibilities: