Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
VALUES
Care about transforming the Banking landscape.
Commit to being part of an exciting culture and product evolving within the financial industry.
Collaborate effectively and proactively with teams within or outside Temenos.
Challenge yourself to be ambitious and achieve your individual as well as the company targets.
ABOUT THE DEPARTMENT:
Product Analysis and Customer Support (PACS) provides support to clients using Temenos products which includes clients in product Implementation stage & clients already live on Temenos products. All support requests from these clients are handled by PACS
ROLES & RESPONSIBILITIES:
- Function as the bridge between Temenos and assigned clients, operating as the Single Point of Contact (SPOC) for all communications and coordination
- Actively monitor outstanding tickets logged under allocated clients
- Prioritize open tickets for analysis based on client’s feedback
- Prioritize tickets in Maintenance and ensure delivery as per SLA
- Follow up with clients to gather any additional information required for the logical closure of support tickets
- Liaise with Client and Account/Project Managers to :
- Understand different milestones like UAT, Upgrade, go-Live etc., by keeping respective department informed
- Provide regular project and status updates via conference calls and email, including timely communication of any rescheduling in the delivery of fixes, if any
- Mentor support managers across designated regions and manage relationships with top-tier clients. Se
📌 Support Manager (Bengaluru)
🏢 Temenos India Private , Bangalore Branch
📍 Bengaluru
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