Database Operations Manager
Job Summary
Reporting to the Director of Database Administration, the Database Operations Manager will lead and manage a team of 6 Database Operations Engineers across three shifts (24/7 operations) based in India. This role is responsible for ensuring the continuous availability, performance, and reliability of GHX's highly resilient corporate and cloud database infrastructure supporting GHX DaaS/SaaS solutions. The Database Operations Manager will oversee operational excellence, incident management, capacity planning, and team development while collaborating with Database Platform Engineering, Development, and Release Management teams to maintain operational standards and drive continuous improvement.
Roles and Responsibilities:
Team Leadership & Management
- Manage and mentor a team of 6 Database Operations Engineers distributed across three shifts (2 engineers per shift) to ensure 24/7 database operations coverage
- Conduct performance evaluations, career development planning, and skills assessments for team members
- Foster a culture of operational excellence, accountability, and continuous improvement
- Coordinate shift schedules, on-call rotations, and workload distribution to maintain service levels
- Provide technical leadership and escalation support for complex database incidents
- Recruit, onboard, and train recent team members as the team scales
Operational Excellence
- Establish and maintain operational standards, runbooks, and procedures for database operations
- Monitor team performance against SLAs, KPIs, and operational metrics (availability, response time, MTTR)
- Lead incident response coordination for critical database outages and performance issues
- Drive root cause analysis (RCA) and post-incident reviews to prevent recurrence
- Implement and optimize alerting, monitoring, and observability strategies across all database platforms
- Ensure compliance with operational and security policies throughout the service d
📌 Database Operations Manager (Hyderabad)
🏢 GHX
📍 Hyderabad