Description
Highly experienced, versatile ServiceNow Developer who can work confidently across multiple modules of the platform — including ITSM, ITOM, CSM, HRSD, and Integrations — rather than being limited to a single application area. The ideal candidate is a seasoned platform generalist with deep architectural understanding, capable of leading complex builds independently, mentoring junior developers, and acting as a technical go-to across module teams.

Responsibilities
- Design, develop, and configure solutions across multiple ServiceNow applications such as ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, CMDB), CSM, HRSD, and Service Catalog.
- Translate business and functional requirements into scalable technical designs and platform configurations.
- Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, and Scheduled Jobs.
- Develop and manage workflows and process automation using Flow Designer and (where applicable) legacy Workflow Editor.




- Build and support integrations with third-party systems using REST, SOAP, Integration Hub Spokes, and MID Server.
- Configure and maintain CMDB, Discovery patterns, and Service Mapping for accurate infrastructure and service visibility.
- Develop and customize Service Portal / Employee Center / Now Experience UI Builder pages and widgets.
- Own end-to-end delivery for assigned enhancements: design, build, unit test, support UAT, and deploy across environments (Dev/Test/Prod).
- Manage platform administration tasks such as update sets, ACL management, roles, and instance data management.
- Troubleshoot and resolve platform issues, performance bottlenecks, and production defects across modules.
- Stay current with current ServiceNow releases and evaluate features (e.g., AI/Virtual Agent, Predictive Intelligence) for adoption.
- Prepare technical documentation, low-level design (LLD) documents, and release/deployment notes.
- Collaborate with architect

📌 Senior ServiceNow Developer (Hyderabad)
🏢 Zensar Technologies
📍 Hyderabad