Job Description
Job Title: Software Architect
Location: Noida
Role:
We are looking for Software Architect to lead the design and evolution of our ITSM based profuct
lineup, similar to industry-leading solutions like ServiceNow, Jira, Remedy etc.. This role demands a
robust blend of platform architecture expertise, enterprise integration experience, and strategic
thinking to build scalable, secure, and high-performing solutions that transform customer service
operations.
You will work closely with engineering leaders, product managers, and business stakeholders to
define architectural blueprints, ensure technical excellence, and drive innovation across our platform
ecosystem.
Key Responsibilities
Solution Design and Architecture
Define the end-to-end architecture for the product platform, including core components
Create high-level and detailed design documents, ensuring scalability, security, and
extensibility.
Define and own the end-to-end architecture for the product platform, ensuring alignment with
organizational goals and technology roadmap.
Develop reference architectures,



design patterns, and integration frameworks for enterprise-
scale deployments.
Lead architecture reviews, enforce best practices, and mentor engineering teams on platform
design principles.
Product Development
Architect multi-tenant, cloud-native architecture optimized for SaaS delivery.
Design workflow automation engine, integration framework, and low-code/no-code
capabilities.
Ensure high availability, performance optimization, and security compliance.
Platform Expertise
Architect solutions for building product platform having deep understanding of case
management, knowledge management, workflow automation, and customer engagement
modules.
Design multi-tenant, cloud-native architectures that support high availability, scalability, and
security.
Drive customization strategies, low-code/no-code extensions, and API-first integrations.
Integration & Ecosystem
Define integration patterns for co

📌 Senior Software Architect I (Noida)
🏢 HCLTech
📍 Noida