At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire a talented Major Incident Manager for our development center in India. This position would be based out of Hyderabad and is a permanent position. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today Let’s connect and explore the possibilities of having you onboard the Prolifics team
An IT Major Incident Manager minimizes
business downtime during critical IT outages. They lead cross-functional
technical teams, facilitate incident bridge calls ("war rooms"),
manage stakeholder escalations, and drive rapid service restoration while ensuring
adherence to SLAs.
Key Responsibilities
- Incident Coordination: Lead and
manage end-to-end responses for critical (Severity 1/2) incidents from
detection through resolution.
- Command & Control: Mobilize
appropriate technical resources, establish action plans, and remove
roadblocks across technical teams and vendors.
- Stakeholder Communication: Provide
explicit, concise status updates to business stakeholders, executives, and
users to manage expectations.
- Escalation Management: Make
decisive calls regarding resource allocation, priority, and escalation
when disagreements occur between teams.
- Post-Incident Review: Facilitate
root-cause analyses, compile Major Incident Reports (MIR), and work with
[Problem Management] teams to prevent recurrence.
Core Requirements
- Experience: Typically 5-8+ years in
IT Service Management (ITSM), ITIL frameworks, or Service Operations.
- Skills: Strong crisis management,
executive-level communicat
📌 Major Incident Manager (Hyderabad)
🏢 Prolifics
📍 Hyderabad
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