Location: SEEPZ, Mumbai
Reports to: Operations Head / GM
Position Summary
We are looking for an experienced Quality Assurance skilled to oversee and ensure the highest standards of product quality and compliance across all products. The role involves establishing and managing quality control systems and driving continuous improvement initiatives. Strong knowledge of gemstones, diamonds and metals, with a focus on export requirements, is essential.
Key Responsibilities
Quality Management & Compliance
- Establish and implement QA systems, procedures and guidelines across manufacturing functions
- Ensure compliance with assay requirements for EU countries
- Oversee plating quality standards, including micron thickness requirements, across in-house and outsourced processes
- Validate product conformance to customer-specific QC manuals and guidelines
- Ensure compliance with customer quality standards, certifications and specifications
- Conduct regular audits of in-process production and finished products
- Ensure all organizational quality parameters (FTA/FTP) are met
Process Control & Improvement
- Identify quality gaps and drive corrective and preventive actions
- Collaborate with production and design teams to resolve technical quality issues
- Introduce best practices to enhance overall quality
Vendor & Client Coordination
- Coordinate with sales and marketing teams to address customer quality concerns, complaints and feedback in a timely manner
- Ensure quality certifications and documentation are prepared for clients and export shipments
Team Management, Training & Reporting
- Lead and develop the QC team, assigning responsibilities and monitoring performance
- Conduct training for production and sales teams on quality standards and inspection processes
- Build a culture of quality awareness and accountability across the organization
- Analyze internal and external rejections and report findings to management