About Meta Morph: We at Meta Morph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°About Our Client : Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service. What you'll get to do in this role:● Lead end-to-end implementation for recent customers, ensuring a smooth and timely go-live.● Manage and mentor a team of Implementation & Support Associates, driving high-quality execution.● Own customer support operations,



ensuring best-in-class response and resolution times.● Act as the primary escalation point for complex customer issues and drive timely resolutions.● Build scalable onboarding, support, and operational playbooks as the company grows.● Partner with Product and Engineering to resolve customer issues and influence the product roadmap.● Track and improve key operational metrics such as implementation timelines, SLA adherence, CSAT, and resolution time.● Identify opportunities to automate workflows and leverage AI to improve customer operations.● Lead customer change management to drive stakeholder alignment, support adoption, and a successful go live.● Collaborate closely with Sales and Customer Success to ensure seamless customer handoff s and adoption. We're looking for someone who● Has 3-5 years of experience in Saa S implementation, customer support, solutions engineering, or customer operations.● Has managed customer-facing teams and enjoys coaching and developing people.● Is highly organiz

📌 Implementation & Customer Support Lead | 3-5 Yrsb Fintech Startup | Saas | Bengaluru | Pre Series A
🏢 MetaMorph
📍 Bengaluru