Job description Job description Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc. Ensure smooth day to day functioning of the Mall, facilitating positive environment for retailers business activity and delightful customer experience. Identify key performance characteristics of each Retailer Category. Create and manage Data- base for the identified parameters. Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display Signage Merchandising requirements & solutions Storefronts trends, Fit-out guidelines, Tenant Co-ordination Supplier evaluation & selection Establish criteria for Vendor categorization and evaluation Maintain references for establishing credibility of Vendors Understand the commercial capabilities of Vendors Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery,
quality and costs Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies MISAnalyse and evaluate ongoing Business Performance Manage the business planning & budgeting process Timely and accurate reporting of Mall performance Customer Understanding Develop an intimate knowledge of shoppers Attitudes and Behaviours Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall Traffic & Parking Control Understand the traffic movements in the Mall premises Management of Parking Spaces for effective utilization Road Safety Liaison with Local Authorities Police Fire Hospitals Crowd Control Understanding the crowd dynamics Plan for rush situations Understanding of panic situations Customer Interaction Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade