Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and outstanding benefits.
Who We're Looking For
The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).-
Some of What You'll Do
- Monitor messaging application performance and availability,
responding to incidents and alerts.
- Provide technical support for multiple messaging platforms.
- Troubleshoot and resolve application issues, working with development and infrastructure teams as needed.
- Deploy updates, patches, and configuration changes to messaging systems.
- Maintain documentation for operational procedures and troubleshooting guides.
- Participate in on-call rotation and incident response.
- Incident management, Change Management, Root Cause Analysis, Service request, Jira tracking etc
- Assist in capacity planning, scalability, and system optimization.
- Ensure compliance with security and data privacy standards.
- Attend and provide the solutions for Level3 Customer tickets.
- Review and analyze support tickets; maintain ownership of issues until resolution.
- Analyze metrics to identify trends SLA, deviations, and root causes.
- Execute action plans based on customer feedback.
- Continuou