Operations Head – Business Operations & Delivery

Location: In office; Mohali Punjab

Role Overview

The Operations Head will be responsible for driving operational excellence and ensuring seamless

delivery across multiple projects. This role involves leading the Project Management team,

collaborating with clients and stakeholders, optimizing processes, and ensuring projects are

delivered on time, within scope, and with high customer satisfaction.

1. Project Delivery & Operations Management

• Oversee end-to-end delivery across multiple projects and client engagements.

• Ensure projects are executed efficiently and delivered within agreed timelines and quality

standards.

• Monitor project progress, risks, dependencies, and resource utilization.

• Drive operational improvements to enhance delivery effectiveness.

2. Team Leadership & People Management

• Lead, mentor, and support Project Managers and cross-functional teams.

• Establish clear goals, KPIs, and accountability mechanisms.

• Foster collaboration and ensure alignment across teams.





• Identify capability gaps and support team development.

3. Client & Stakeholder Management

• Act as a key point of contact for clients and internal stakeholders.

• Conduct regular review meetings and provide project updates.

• Build and maintain strong client relationships.

• Ensure customer expectations are understood and consistently met.

4. Escalation & Risk Management

• Proactively identify project risks and operational bottlenecks.

• Handle escalations and drive timely resolution of issues.

• Implement corrective actions to minimize delivery impact.

• Ensure effective communication during critical situations.

5. Process Improvement & Governance

• Establish and maintain operational processes and best practices.

• Drive standardization and continuous improvement initiatives.

• Ensure adherence to project management methodologies and governance frameworks.

• Monitor operational metrics and prepare manag

📌 Operations Head (Sahibzada Ajit Singh Nagar)
🏢 Competent Groove
📍 Sahibzada Ajit Singh Nagar