This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Operations Manager based in India.

This is an exciting opportunity for an experienced operations professional to drive the optimization and transformation of customer experience systems and processes within a fast-paced technology environment. The role combines strategic operations leadership with hands-on platform administration, focusing on enhancing customer engagement through automation, AI-driven workflows, and scalable system solutions. You will work closely with cross-functional teams to streamline the customer lifecycle, improve operational efficiency, and enable exceptional service delivery. The position offers exposure to leading customer success technologies, advanced automation initiatives, and innovative customer operations strategies. It is ideal for professionals who enjoy solving complex challenges, driving change, and building scalable systems that directly impact customer outcomes and business growth.

Accountabilities:




- Serve as the primary technical administrator and subject matter expert for customer operations platforms, including customer success, professional services, and CRM systems.
- Own and optimize system configurations, workflows, automations, business rules, integrations, and reporting frameworks to support customer engagement strategies.
- Ensure platform reliability, scalability, and alignment with business processes through proactive monitoring, troubleshooting, audits, and continuous enhancements.
- Design and implement end-to-end workflows across the customer lifecycle, ensuring seamless collaboration and effective handoffs between teams and systems.
- Lead AI and automation initiatives, including predictive analytics, intelligent triggers, workflow automation, and process optimization projects.
- Partner with Customer Success, Support, Professional Services, and other stakeholder

📌 Customer Experience Operations Manager (India)
🏢 Jobgether
📍 India