Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Technical Service Desk Analyst
Position: Technical Service Desk Analyst
Experience: 2 - 4 Years
Category: IT Infrastructure
Main location: Bangalore / Chennai
Position ID: J0326-1402
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
Job Summary:
We are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our global support team. The ideal candidate will serve as the first point of contact for technical issues, delivering high-quality support to users by following standard operating procedures and ensuring timely resolution or escalation of incidents.
Key Responsibilities:
Respond to technical support requests via phone, email, or ticketing system in accordance with defined procedures and SLAs.
Research and diagnose incidents using available tools and knowledge bases to resolve hardware, software, application, or basic network-related issues.
Log all interactions and accurately document activities, findings, and outcomes in the incident management system.
Triage and assign unresolved issues to appropriate second-level support teams while ensuring complete and transparent documentation.
📌 Service Desk Technical Support Analyst (Chennai)
🏢 CGI
📍 Chennai
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