Description
PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of Enterprise Partnerships, underpinned by engineering, operations, and risk management:

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

YOUR IMPACT

We are looking for a professional who wants to use their skills and experience to help deliver on operations agenda while challenging themselves to further their career at Goldman Sachs.

JOB SUMMARY AND RESPONSIBILITIES
- Support team deliverables by leveraging subject matter expertise to ensure successful outcomes within the team and with partner teams.
- Assist in driving team objectives, tracking milestones, and supporting the achievement of key performance metrics.
- Collaborate with internal stakeholders to manage dependencies, identify risks, and support operational goals.




- Foster an inclusive and cooperative environment within their team and the wider organization.
- Identify process improvements by performing root cause analysis and partner with stakeholders to highlight and address the risks to implement solutions
- Provide ongoing coaching and day to day support to a small team to drive performance and development
- Active engagement / contribution to onsite support and employee engagement initiatives in the Operations projects.

BASIC QUALIFICATIONS
- 5+ Experience with retail consumer banking products (i.e., credit cards) bank including knowledge of quality assurance processes
- Working knowledge of Fraud Operations, Fraud Detection, Investigations, Transaction Disputes, and applicable regulatory requirements.
- Ability to recognize gaps in processes and escalate to necessary stakeholders
- 2+ years’ work experience managing a team
- Ability to demonstrate the understandin

📌 Platform Solutions-EP Del Disputes-Analyst-Bengaluru
🏢 Goldman Sachs
📍 Bengaluru