Job Description:
In Digital, we are a core function where sustainable IT but also Artificial Intelligence are starting to transform our company, where our customers can benefit from our cutting-edge products and services, where we are key to implement the Digitalization in our company through important Digital transformation programs and where we connect thousand of worldwide end users everyday, and all that in a protected and safe environment.
People development, engagement & wellbeing are at the heart of our thinking. Diversity is a must and our most precious treasure.
You will join the DC organization i.e the Digital teams for Airbus Programmes, Customer Engagement & Services. Our mission is to deliver innovative IT solutions that support their Digital transformation and efficient operations in front of our Airlines customers.
Our organization is embarking on a global initiative to position our Customer Relationship Management (CRM) platform as the central element of our customer-centric strategy. This effort aims to fully capitalize on the platform's potential and capabilities,



establishing it as a foundational Digital backbone for the entire company.
To support this ambitious strategy, we are establishing a global CRM Center of Excellence (CoE). We are seeking a CRM CoE Leader to spearhead the creation of this implementation body, ensuring it drives our CRM strategy to maximum impact and achieves operational excellence.
Your mission will be to build the framework, governance, and high-performing teams necessary to transform our CRM platform into a strategic backbone that powers personalized, data-driven customer experiences across the entire organization.
Join us to drive Digitalization and be part of our great team of Digital movers and makers, we are looking for the Architect of our customer engagement future
Key Responsibilities

Strategic Vision & Product Leadership
- Enable CRM Roadmap: Support and evangelize a multi-year CRM product vision that aligns with

📌 CRM Center of Excellence Leader (Bengaluru)
🏢 Airbus
📍 Bengaluru