Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Job Summary
Scientific Games Technologies India Private Limited is seeking a highly skilled and experienced Senior Technical Support Engineer to provide advanced technical assistance and problem resolution for our complex gaming and lottery systems. This role involves in-depth troubleshooting, analysis, and communication with internal and external stakeholders to ensure optimal system performance and customer satisfaction.
Job Responsibilities
* Provide expert-level technical support for Scientific Games products and platforms, including software, hardware, and network components.
* Diagnose and resolve complex technical issues through in-depth analysis, log review, and system tracing.
* Collaborate with development, QA, and operations teams to identify root causes of issues and propose effective solutions.
* Develop and implement workarounds for critical issues to minimize system downtime and impact on customers.
* Document technical solutions, troubleshooting steps, and best practices in a explicit and concise manner.
* Conduct technical training for junior support engineers and internal teams on new products and complex system functionalities.
* Participate in on-call rotation and provide off-hours support as required to address critical incidents.
* Communicate effectively with customers, partners, and internal teams regarding technical issues, status updat
📌 Senior Technical Support Engineer (Bengaluru)
🏢 Scientific Games
📍 Bengaluru
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