Description
GS Servicing Innovation: Where innovation is our business.
Our team’s mission is to shape and execute the Generative AI strategy of Global Servicing (GS) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.
The GS Servicing Innovation team focuses on:
- Developing and executing upon the GenAI strategy & priorities for GS through rapid testing and learning, serving as a first mover for the broader enterprise in this new space
- Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams
- Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail rapid when appropriate
- Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies
Role Description:
The Senior Associate Product Manager will support the design, development, and management of products through their entire lifecycle, from problem definition, planning and release to monitoring and end-of-life. This role involves partnering with stakeholders to enhance product strategies and roadmaps while collaborating closely with design, development, testing, compliance and marketing teams.
The role will require an understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The ideal candidate will bring creative thinking, strong analytical and technical competence, and the ability to prepare insights on strategy and performance. Effective collaboration across teams and stakeholders at all levels within American Express is essential.