Job Summary

This is a senior, high-ownership role to build and scale the healthcare training function from the ground up, focusing on improving clinical quality, safety, and outcomes across teleconsultation, clinics, and home-service verticals. The role involves end-to-end ownership of training lifecycle activities, including needs analysis, program design, content creation, delivery, and impact assessment.

Responsibilities
- Design, establish, and scale the healthcare training framework across teleconsultation, clinics, and home-service verticals.
- Define training goals, milestones, SOPs, governance mechanisms, and documentation standards in collaboration with Medical, Ops, and Quality leadership.
- Build role-wise capability frameworks and learning journeys for veterinarians, para-vets, nurses, and clinical support and operations teams.
- Partner closely with veterinary leadership, operations, and quality teams to conduct structured training needs analysis (TNA).
- Identify skill, knowledge, and behavior gaps using audits, incident reviews, SOP deviations, customer feedback,



and case outcomes.
- Prioritize high-impact problem areas and convert them into clear, actionable training interventions.
- Create original, high-quality healthcare training content including clinical SOPs and protocols, training decks and facilitator guides, case-based learning and simulations, video explainers, and assessment tools.
- Customize content based on role, experience level, and service complexity.
- Continuously update content in line with current services, tools, clinical guidelines, and quality insights.
- Lead delivery of core clinical training programs and enable internal trainers/SMEs.
- Design and implement assessment and certification frameworks (theory, case-based, practical).
- Ensure training outcomes translate into improved clinical quality, safety, and consistency across locations.
- Identify, onboard, and manage external trainers, medical specialists, and learning plat

📌 Senior Manager/ Manager (Bengaluru)
🏢 ProGrowth People Solutions
📍 Bengaluru