Opportunity:

Get Well is seeking a highly driven and technically strong Customer Impact Lead (Technical Program Manager) to drive end-to-end execution of customer-impacting initiatives across our healthcare platform. This role is critical in ensuring that engineering delivery translates into measurable customer outcomes by aligning product, engineering, and customer success teams.

The ideal candidate brings a strong blend of technical depth and program management expertise, with the ability to operate across complex, cross-functional environments. This role requires proactive identification of risks, dependencies, and showstoppers, while driving execution with clarity and accountability. The individual will work closely with engineering, product, customer success, and operations teams to ensure readiness for customer deployments, demos, and go-lives.

In addition, this role will own development planning, release planning, and execution tracking across multiple workstreams to ensure predictable and high-quality delivery.



Experience managing modern AI-first development lifecycles is a strong plus.

This position plays a key role in improving execution efficiency and delivering high-impact outcomes in a fast-paced healthcare environment.

Key Responsibilities:

Customer Impact & Program Execution:
- Define, track, and drive customer impact milestones across key workstreams (e.g., Virtual Care, IPC, Ambulatory).
- Ensure all initiatives are aligned to clear customer outcomes and timelines.
- Drive end-to-end execution across multiple cross-functional programs.
- Own development planning and ensure alignment between roadmap, engineering execution, and customer priorities.

Development & Release Planning:
- Lead release planning across multiple teams, ensuring transparent scope, timelines, and dependencies.
- Track execution against plans and ensure predictable, high-quality releases.
- Establish visibility into release readiness, risks, and go-live criteria.

Risk & Dependen

📌 Staff Technical Program Manager (Bengaluru)
🏢 Get Well Network
📍 Bengaluru