13 Aug
|
equitas small finance bank
|
Nagpur
13 Aug
equitas small finance bank
Nagpur
- Inquiry Management: Address and resolve customer questions regarding products, services, and policies.
- Issue Resolution: Investigate and troubleshoot complaints, issuing refunds, returns, or account updates when necessary.
- Documentation: Log all customer interactions, feedback, and complaints accurately into internal CRM systems.
- Cross-Selling: Identify opportunities to recommend additional products or services that may benefit the customer.
- Escalation: Relegate complex issues to supervisors or relevant specialized departments while setting customer expectations.
📌 Customer Service Officer (Nagpur)
🏢 equitas small finance bank
📍 Nagpur