We are seeking a highly motivated and experienced Tech Lead to manage the Shared Site Reliability Engineering (SRE) team supporting Risk Intelligence Services within the Markets and Risk Intelligence division. This role is critical to ensuring operational continuity across multiple applications by maintaining a pool of cross-functional, adaptable team members capable of supporting various services as needed.
The successful candidate will be responsible for building team resilience, overseeing day-to-day operations, and ensuring effective resource allocation across support demands. They must demonstrate robust business acumen and confidently collaborate with stakeholders during critical incidents. The role requires ownership of incident calls, leading them independently until Subject Matter Experts (SMEs) are engaged, and coordinating resolution efforts effectively.
Flexibility is crucial, as the role includes out-of-office availability, including public holidays, and managing on-call responsibilities. The ideal candidate will possess excellent self-leadership, prioritization skills,



and the ability to drive team performance while maintaining high service standards.
Key Responsibilities
- Manage BAU support activities for Risk Intelligence applications during UTC morning hours
- Oversee shift planning to ensure 24x5 onsite coverage and 24x7 on-call support
- Provide out-of-hours and on-call support, including overnight production monitoring and weekend release support
- Ensure team adherence to performance metrics and promote continuous improvement
- Maintain effective documentation and processes to meet support and audit requirements
- Develop and regularly review 24-hour runbooks for each business line
- Lead incident management and resolution within the SRE team
- Deliver daily, weekly, and monthly status reports to stakeholders
- Collaborate with technical and business teams to manage stakeholder expectations

People Leadership & Site Management
- Lead and mentor

📌 Tech Lead, Site Reliability Engineering (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru