We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client’s for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You’ll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.

The starting rate for this role is 6 USD per hour.

Schedule: 6 days a week (Monday–Sunday)
Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support

Project Duration:
- 5 weeks (with potential for extension based on performance and project needs)

Job Responsibilities:
- Manage and respond to approximately 20,000 WhatsApp messages over a five-week period
- Provide accurate information, resolve customer inquiries, and assist with product-related questions
- Engage customers in a friendly, professional manner to promote products and drive sales
- Coordinate with the team to ensure 24/7 message coverage




- Maintain customer satisfaction by following up on inquiries and ensuring timely resolution
- Track and document customer interactions and feedback accurately

Requirements
- Proven experience in B2C customer support or sales
- Strong written communication skills with a customer-first approach
- Ability to multitask and stay organized under pressure
- Proficiency in WhatsApp and other messaging or CRM tools
- Adaptable availability to work rotational shifts, including weekends

Preferred Candidate:
- Has prior experience in sales and customer support, or customer assistance at music festivals or large events
- Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connect

📌 Sales and Customer Support Representative (New Delhi)
🏢 CrewBloom
📍 New Delhi