SO, WHAT'S THE STORY?
We are on an exciting journey to drive impactful change within our Technology function. As part of a global fashion retailer, our technology underpins all aspects of our products and commerce processes. This is your opportunity to join a agile team, developing new solutions on our Service Now platform.

THE GIG
We are seeking a highly skilled and experienced Senior ServiceNow Engineer to join our dynamic IT team. This role is pivotal in driving the design, development, and implementation of ServiceNow solutions that support our enterprise service management strategy. The successful candidate will work closely with stakeholders across IT and business units to deliver scalable, efficient, and innovative solutions using the ServiceNow platform.

You will report into the Head of Enterprise Enablement & Automation and work cross-functionally with HR, IT, Finance, and Retail Operations to streamline processes, enhance employee productivity, and ensure seamless integration of automation initiatives.

THE STUFF THAT SETS YOU APART
Must-Have Experience:




- Minimum 6 years of hands-on experience with ServiceNow development and administration
- Proven track record of delivering complex ServiceNow implementations across multiple modules (e.g., ITSM, ITOM, HRSD etc)
- Experience in managing ServiceNow upgrade projects, platform migrations, and integrations with third-party systems
- Strong understanding of ITIL processes and how they align with ServiceNow capabilities
- Demonstrated ability to gather requirements, translate business needs into technical solutions, and manage stakeholder expectations
- Experience working in Agile/Scrum environments

Technical Skills:
- Proficiency in Java/JavaScript, HTML, CSS, and REST/SOAP APIs
- Deep expertise in ServiceNow Studio, Flow Designer, UI Builder, Custom Apps/Widgets, Script Includes, Business Rules, Client Scripts, and UI Policies
- Strong knowledge of ServiceNow data model, CMDB design, and Discovery
- Exper

📌 Lead Servicenow Engineer (Bengaluru)
🏢 Dr. Martens
📍 Bengaluru