Role & responsibilities

About the Role

The Resident Manager preferably a female leadership position, will be responsible for the overall operations, guest experience, and performance of the Luxury Villas and Glamping accommodations at Dolphin Hotels, Ramoji Film City. This is a hands-on leadership role requiring on-site residency to ensure seamless 24/7 operations, exceptional hospitality standards, and alignment with the brands commitment to luxury and experiential stays within the largest film city.

Key Responsibilities
- Oversee day-to-day operations of luxury villas and glamping units, including guest services, housekeeping, maintenance, and F&B; coordination.
- Coordinate closely with other hotel properties within Ramoji Film City (Sitara, Tara, Shantiniketan, Sahara, Greens Inn etc.) for shared services and seamless guest experience.
- Handle guest feedback, complaints, and special requests promptly and professionally.
- Ensure full compliance with health, safety, fire, and statutory regulations.
- Monitor and report on key performance indicators (occupancy,



guest satisfaction scores, maintenance issues, etc.).
- Act as the primary in office point of contact for management, emergency situations, and VIP guests.
- Ensure the highest standards of cleanliness, safety, security, and presentation across all accommodations and common areas.
- Deliver personalized, memorable guest experiences consistent with luxury hospitality standards.
- Manage inventory, budgets, occupancy, and revenue optimization for the villas and glamping portfolio.
- Lead, train, and motivate the on-site team (front office, housekeeping, engineering support, and service staff).
- Drive continuous improvement initiatives for product quality, sustainability, and operational efficiency in the villa and glamping offering.

Preferred candidate profile
- Bachelors degree / Diploma in Hotel Management, Hospitality, or related field (preferred).
- 10-15 years of progressive experience in hotel operat

📌 Resident Manager (Hyderabad)
🏢 Dolphin Hotels
📍 Hyderabad