Role & responsibilities
- Education : HSC /Grad
- Experience : Minimum 1 year of experience as a TL on paper
- Process : Experience in Voice Process is mandatory (International)
- Candidate should be from Hospitality / Travel background
- Background : BPO Experience
- Shift Window : US Shifts (6:30pm-6:30am)
- Week/offs : Any 2 days in a week
- Location : Andheri (Chandivali)
- Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
- Skills : Positive communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS
- Notice Period: Immediate joiners only
📌 Operations Team Lead (Mumbai)
🏢 Foundever
📍 Mumbai
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